Flipping the script: How insurance coverage leaders could make a distinction in psychological well being


Managers have a significant impact on employee engagement, and great managers start by genuinely caring about the individual and the whole person, noted Logue. It’s not just about work, it’s about understanding what excites each team member for their role and aligning their interests with the business, rather than starting with the needs of the company.

“It’s a reversal of that script and puts the employee and the person first,” said Logue. “I’ve been fortunate to work with leaders who have been great at helping me understand what drives me and how I can use my passions to drive business outcomes.”

During the pandemic, the role of managers became increasingly important as the elements of wellbeing – which Zurich describes as the four pillars: physical, social, emotional and financial – were at risk for many people. Zurich took the situation seriously and “put many different types of programs and resources in the hands of our employees to make them feel well supported from a wellbeing perspective,” including the introduction of Together We Care, where employees in financial difficulties receive financial assistance they could apply through.

Logue also introduced additional leadership building skills to help them understand the vital role they play, emphasizing critical skills to be an empathic leader, and hosting manager forums to “share stories about various managerial and To tell and share employee situations that were very real and useful ”. these as ways to help all managers understand and live these four pillars of our wellbeing. “

When Logue was asked to speak at the upcoming Women in Insurance event in Chicago, the panel’s topic – Strategies for a Remote Workforce: How Insurance Leaders Can Make a Mental Health Difference – struck a chord given their deep connection and passion in Logue has met for others.

The panel will discuss best practices for creating a positive work environment, including the use of tools such as Employee Resource Groups (ERGs). During the pandemic, Logue was the head of Zurich’s largest ERG, the Women’s Innovation Network with 1700 members across North America. One of the innovative approaches they used were small groups, “leagues”, consisting of women from different areas and levels who virtually discussed various interesting topics for eight weeks.

Logue said the leagues had “become an incredibly powerful way to support each other at a time when they were really needed,” and there have been four seasons with plans to continue into 2021 and beyond. Women at the company continue to enroll, and an NPS of 96 is “proud evidence of how we support women and their special needs during the pandemic”.

Whether external or internal data, women are still underrepresented in the insurance industry, especially in the middle and higher ranges. To drive change in this regard, Logue brings her insights and experience both within the company through its various initiatives to support women and, more broadly, through participation in events such as Women in Insurance Chicago.

“We have to keep making it an interesting industry, finding ways to attract new talent and building our talent pipeline with the new generations,” she said.

Hear from Teresa about building – and being – great leaders on August 31 at the Women in Insurance Chicago event.