PAYR is provided through Chubb partners in the banking, fintech and telecommunications industries. To use the service, customers need to register through Chubb’s core app, where they can also add the names of other travelers they want to include.
As soon as the customer is identified as roaming, the coverage is activated and a text message or a pop-up notification in the app informs that coverage is available. After receiving the message, customers have four hours to either decline insurance coverage or to confirm who should be included in insurance coverage, if this has not been done prior to departure.
The insurance cover ends when it is determined that the customer is no longer roaming or has reached the maximum travel duration of 31 days. Customers will receive an email or app notification at the end of each trip listing the total award, Chubb said. If the Chubb partner is a cellular operator, the insurance cost is added to the customer’s next phone bill. If the partner is a bank, the cost will be added to the next bank statement.
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In June 2020, Bulgaria’s leading mobile operator Telenor will be the first telecommunications company to offer PAYR travel insurance, which Telenor Bulgaria will market as “Smart Tourist”.
“Chubb’s Pay-As-You-Roam travel insurance is specifically designed to make life easier for customers and to provide a compelling proposition for our business partners,” said Rubén Rivero, Chubb’s Head of Travel Insurance for continental Europe, the Middle East and North africa. “Once users sign up for the service, getting travel insurance becomes very easy as everything is done automatically. Customers pay a daily rate, so they only pay for what they use, and payment – via the mobile phone bill or directly from the bank – is easy and secure. We believe this is a really innovative and disruptive technology because it is fundamentally changing the way people buy travel insurance, and that is a clear benefit for our partners. “